Boeing 777

4 unexpected ways new AI technology will impact humanity

story by Allison Sylte
published Aug. 31, 2023

It’s one thing to see AI respond to a prompt in ChatGPT, but it’s quite another to realize that this technology can be used to do everything from streamline HR processes to helping doctors make accurate diagnoses to even influencing the design of jet engines. 

Researchers across Colorado State University have been studying AI for decades and have found that it has practical applications beyond the cases that have recently dominated the news. 

Here’s a closer look at four ways CSU researchers are studying and using AI, and how they can augment our everyday lives and society as a whole. 


Building algorithms that mimic biological processes that evolve our technology

Darrell Whitley, a professor of computer science who’s been at CSU since 1986, has seen a lot of AI trends come and go during his decades of research. For him, one of the most exciting areas of AI are inspired by the processes that occur in nature. 

For instance, take what are known as “artificial neural networks.” These essentially simulate in a simpler way what the brain does and use large groups of connected neurons that turn on and off in response to input data. This science is the foundation of more modern technology like generative language models and deep learning networks, and is used by search engines to identify the objects in photographs. 

Like natural populations, AI is also capable of evolving, and Whitley has done extensive work in what’s known as “simulated evolution,” resulting in algorithms often called “genetic algorithms.”

These take complex design and scheduling problems and encode them on what’s known as “artificial DNA” – but with simple binary strings instead of the nucleotide bases that make up the biological counterpart. Then, scientists use reproduction and mutation and even artificial selection to evolve better solutions to the problems. 

Years ago, one of Whitley’s genetic algorithms was used to help evolve the design of the jet engines on the Boeing 777, and are still used to schedule tasks on satellite systems. 

Similar algorithms are now used by Walt Disney World to schedule people on rides to reduce wait time and crowding. 


Integrating artificial intelligence into human resources

Samantha Conroy, an associate professor in the Department of Management in the CSU College of Business, studies how organizations can better use AI to streamline their human resources processes – especially when it comes to pay information and disclosure. 

“For example, AI may allow for personalized communication with interactive learning paths to help employees understand their compensation currently and in the future,” she said. 

Elsewhere in the CSU College of Business, Assistant Professor of Computer Information Systems Hamed Qahri-Saremi has studied how employees may prefer AI recommendations involving sensitive decisions like hiring and promotion over those of a human. 

“In our research, we found that people who thought they were being interviewed with an AI for a job promotion perceived the process as more moral and fairer than those who thought they were being interviewed by humans,” he said. “It appears that for high-stake tasks, people are more concerned about the implicit or explicit biases that humans’ decision making might cause.” 

Conversely, Qahri-Saremi’s research found that when AI is made more humanlike – and involves empathy and fairness in the process in addition to simple logic – people were less likely to trust its recommendations. And like in human interactions, Qahri-Saremi said people have better perceptions of AI when it’s transparent about its processes. 

“We found that more explanations (as compared to no explanation) about how the recommendations were made by AI and what it meant for the users improved the users’ perception of the fairness of AI recommendations,” he said. 


Using AI to revolutionize healthcare 

Just like how AI can take the human guesswork out of HR processes, it can also be used to improve decision-making for health care professionals. 

Gaurav Jetley, an assistant professor of computer information systems, studies the crossroads of health care, business, information systems and AI/machine learning. 

“AI holds significant value for improving and enhancing patient outcomes, care provider performance, health care operations and clinical decision-making,” he said. “Imagine the new norm: better patient care, doctors performing at their best and hospitals running smoother.” 


“At its core, this technology is like having a super-smart assistant who highlights the most important information, helping decision-makers make better, more informed choices,” he said. “It’s exciting to see how these concepts come together.”

— Gaurav Jetley, assistant professor, College of Business

Using AI can help doctors catch diseases earlier, leading to faster and more efficient treatments, Jetley said. The technology can also help predict demand on services, helping health care facilities better allocate staff to ensure their workers are less overwhelmed. 

“At its core, this technology is like having a super-smart assistant who highlights the most important information, helping decision-makers make better, more informed choices,” he said. “It’s exciting to see how these concepts come together.” 


Saving AI from itself

This spring, a group of industry leaders put out a dire warning that AI could pose an existential threat to humanity if the proper safeguards aren’t in place. 

Nikhil Krishnaswamy, an assistant professor of computer science, said he thinks it’s more likely that tech execs are “being so wowed by their product that they’re perhaps blind to what it can’t do,” and that while some concerns are valid, the technology isn’t at a level where it can eliminate humans entirely. 

“In life-critical scenarios, like launching a military attack, we’ve built in a ton of safeguards into AI processes to ensure a bad actor can’t trigger some disastrous event,” he said. “If AI is in the system, we need to continue to build safeguards that protect us.” 

Krishnaswamy said at this stage, humans are involved in every part of the AI process, which means we need to take a close look at what it is and isn’t allowed to do. Secondly, he said everyone’s voice needs to be in these conversations. 

“We can’t just allow a few companies to decide what’s best for AI development and deployment,” Krishnaswamy said. 

He added that one of his key concerns is that conversations around existential threats are obscuring some of the very real issues that are occurring when AI is used unwisely, such as spreading misinformation or even propagating racism in the medical system. 

Qahri-Saremi echoed these concerns, saying that generative AI has the ability to create human-like, convincing claims along with an innate tendency to “hallucinate.” 

“As these technologies are increasingly adopted for content generation on social media, such as Snapchat’s My AI chatbot, their hard-to-detect hallucinations can further increase users’ likelihood of falling victim to false information,” he said. 

AI’s potential risks to humanity are a concern, but another concern is how AI might harm itself as its use becomes more prevalent. 

Qahri-Saremi said recent reports suggest a drop in the accuracy of ChatGPT outputs. While there are numerous potential culprits, one that stands out more than others: “AI cannibalism.” 

This can occur when generative-AI models like ChatGPT are trained on other content created by artificial intelligence rather than humans. 

“Human creativity has fed the generative AI and shaped its learning,” Qahri-Saremi said. “However, as humans are more dependent on generative algorithms for their creative works, an important source of AI learning is fading away, and eventually AI algorithms will have to feed on other AI-generated contents, which can be affected by biases, falsehoods and a lack of context.” 

Qahri-Saremi said this is important because it shows that people are needed to be kept in the loop to make these technologies work. 

“Instead of being concerned about whether AI will replace humans, the important question is perhaps how to determine the best ways for AI-human collaboration to take shape,” he said. 


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