For the past 31 years, the Disney Institute has worked hard to share its business insights with other organizations eager to improve. On Aug. 4, the CSU Morgan Library will once again host the world-renowned Disney Institute for a day focused on “Disney’s Approach to Quality Service.”

Sold out the past three years, this highly anticipated event will be beneficial to the University and employees – both past and future.

Beginning at 8 a.m. on campus, trainers from the Disney Institute will share their time-tested, comprehensive approach to customer service in a a day full of hands-on lectures, info sessions, and discussions devoted to providing attendees with the resources necessary to develop long-term, effective plans for customer service.

Trainers will also speak on the importance of recovering from customer service mishaps and how to prevent them in the future.  Such knowledge will allow attendees — managers and employees alike — to be innovative and smart when creating long-lasting profitable changes in their company and/or work ethic.

Tuition for this all-day event is $499 for community members and $325 for those associated with CSU. This price will include all sessions throughout the day, plus all supplemental material. Limited seats are available at lib.colostate.edu/Disney.

In addition, the Disney Institute will be hosting a special 90-minute seminar specific to CSU employees on Aug. 5. If you are interested in this one-of-a-kind session, please contact David Ramsay at david.ramsay@colostate.edu.